Let Customers Book Appointments Online with Odoo 17
Why Online Appointment Booking Matters
Customers today expect convenience. Whether you're offering sales demos, health consultations, virtual meetings, or onboarding calls, online booking:
- 🎯 Reduces no-shows with reminders
- 🕒 Cuts back on email/phone scheduling
- 📲 Offers real-time availability 24/7
With Odoo 17, you don't need a third-party booking tool — it's already built in.
Enabling the Appointment Module
To start using this feature:
Apps → Install "Appointments"
It adds a simple backend configuration and a customer-facing appointment form on your website.
Creating Bookable Services
Define each appointment type under:
Appointments → Configuration → Appointment Types → Create
- 📝 Service Name (e.g., "Free Demo", "Therapy Session")
- ⏱️ Duration (15, 30, 60 minutes)
- 📅 Assigned staff members
- 🖥️ Meeting location: In-person, phone, or video
Customize lead time, buffer time between slots, and cancellation rules.
How Customers Book Appointments
Each service gets its own link or web page:
- 🌐 Customers pick a date and time based on live availability
- 🧑 Fill in their name, email, and optional custom fields
- 📩 Receive instant confirmation and calendar invite
It's a smooth, professional experience that builds trust from the first interaction.
Managing Staff Availability
Each user defines their working hours in:
Settings → Users → Working Hours
You can block out breaks, public holidays, or personal time. Odoo supports:
- 📆 Weekly schedules (e.g., Mon–Fri, 9am–5pm)
- 🔄 Sync with Google/Outlook calendars via iCal
- 📍 Routing bookings based on team or user availability
Automated Confirmations and Reminders
Odoo sends timely communication to reduce no-shows:
- ✅ Instant confirmation email on booking
- 🔔 Reminder emails before the meeting
- ❌ Optional reschedule/cancellation links
You can personalize the templates with your logo, instructions, or follow-up links.
Integration with CRM and Website
Appointments work hand-in-hand with:
- 🧪 CRM — Log meetings as activities for leads
- 🌐 Website — Embed on your "Contact" or "Book Now" pages
- 📋 Helpdesk or Sales — Route specific services by department
This means every booking helps move your business forward — from lead to loyal customer.
Conclusion
Odoo 17's Appointments module makes scheduling effortless — for you and your customers. Whether you're a service provider, consultant, or coach, you can turn availability into opportunity with automated, professional online bookings.
Want help setting up appointment types or linking your calendar? Our Odoo team can make it work for you.
