Why Live Chat Matters for Business Growth
Today's customers expect instant answers. Studies show that live chat has the highest customer satisfaction rating compared to other communication channels.
Live chat can help you:
- Convert website visitors into leads and customers
- Answer product or service questions instantly
- Provide superior post-sale support
- Build trust and credibility online
Odoo 18 Live Chat makes this simple — fully integrated with your website, CRM, and support systems.
Setting Up Live Chat on Your Website
Adding live chat to your Odoo website takes just a few clicks:
- Create one or more live chat channels (by product, department, or region)
- Customize the welcome message and chat widget design
- Decide when the chat box appears (immediately, after a delay, or after scrolling)
- Assign operators (agents) to handle conversations
No coding required — just activate and go live!
Managing Conversations with Visitors
When a visitor initiates a chat, agents are notified instantly. In Odoo, you can:
- Chat with multiple visitors at once
- Use canned responses for common questions
- Transfer chats between agents if needed
- Rate conversations for quality control
Visitors can also leave their email address if agents are offline — helping you follow up later.
Capturing Leads Through Chat
Every conversation is a potential lead. With Odoo, you can:
- Automatically create CRM leads from chat interactions
- Tag chats by interest or urgency
- Assign follow-up tasks to your sales team
- Qualify prospects right inside the chat window
Live chat isn't just about support — it's a powerful lead generation tool!
Integration with CRM, Helpdesk, and Sales
Odoo 18 Live Chat seamlessly integrates across your business apps:
- Send chat transcripts to CRM records
- Create support tickets automatically from chats
- Convert hot leads directly into opportunities
- Route chats to the right department or sales agent
No more copying and pasting — everything flows naturally inside your Odoo system.
Mobile and Multichannel Support
Odoo Live Chat works wherever your customers are:
- Web chat on desktop and mobile browsers
- Mobile apps for your agents (Android/iOS)
- Integration with external messaging platforms like WhatsApp and Facebook Messenger (with add-ons)
Your support team can assist customers from anywhere, improving response time and satisfaction.
Best Practices for Using Odoo Live Chat
- Respond within 30 seconds to new chats whenever possible
- Use proactive chat triggers for high-value pages (pricing, product pages)
- Personalize greetings ("Hi there! Can I help you find something?")
- Offer chat handoff to specialized departments if needed
- Analyze chat reports to continuously improve service quality
Conclusion
With Odoo 18 Live Chat, you can turn casual website visitors into loyal customers — delivering fast answers, personal attention, and excellent service in real time.
Want to set up a high-converting live chat on your website? Our Odoo experts are ready to help!
